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FAQ

FREQUENTLY ASKED QUESTIONS

SHIPPING

Shipping takes between 3-5 days after 1 day of processing.

Delivery times vary by location and carrier. We always choose the best carrier for your delivery, but due to the above circumstances we are only able to offer an estimate and not a guaranteed delivery date.

We’re sorry to hear your product did not arrive as we had intended! Please take a picture of the issue and send us an email to customerservice@jeanneenprovenceus.com A customer service representative will be in touch with you shortly with a solution!

RETURNS

Yes, you may return any unused merchandise within 15 days. Please contact us at: customerservice@jeanneenprovenceus.com

Unused means the item is in sellable condition, it must be unopened and in the original packaging.

After 15 days and up until 30 days unused items in sellable condition can be returned for store credit only. We do not take any returns after 30 days.

No, all sale items are final purchases.

We’re sorry to hear your product did not arrive as we had intended! Please take a picture of the issue and send us an email to customerservice@jeanneenprovenceus.com A customer service representative will be in touch with you shortly with a solution!